About Archie

Archie the little dog was only in my life about 10 days, and we didn't even take a picture of him, so this is just a generic picture from the web. We think he was a West Highland Terrier. He weighed about 20 pounds and stood 10 inches from the floor to his shoulder.

Archie was a "shelter dog," who the Animal Control people found. We adopted him from the Shelter in Waynesboro, PA.

On the way home we almost named Archie U-turn, because we thought we might need to take him right back. He snarled at our son Ethan for no very good reason.

Over the time we had him we found Archie could snap and snarl for all kinds of reasons. But most of the time he was fun and happy and full of personality. So we excused the snarling and stuff until we couldn't any more.

That's the sad news.

The happy thing about Archie is that he taught me many things.

• To be more patient
  
• To better control angry feelings
• To focus more outside of myself
• To see the peace that can come with just taking a walk
• To make a heart-wrenching decision because it's the best thing you could do for your new friend.

You taught me those things Archie, and I hope you enjoyed your life while we lived together.

Preparing for a Pandemic

(Thanks to the volunteer disaster coordinator of Frederick County, Maryland for this information)

You can prepare for an influenza pandemic now. You should know both the magnitude of what can happen during a pandemic outbreak and what actions you can take to help lessen the impact of an influenza pandemic on you and your family. This checklist will help you gather the information and resources you may need in case of a flu pandemic.

1. To plan for a pandemic:

* Store a two week supply of water and food. During a pandemic, if you cannot get to a store, or if stores are out of supplies, it will be important for you to have extra supplies on hand. This can be useful in other types of emergencies, such as power outages and disasters.

* Periodically check your regular prescription drugs to ensure a continuous supply in your home.

* Have any nonprescription drugs and other health supplies on hand, including pain relievers, stomach remedies, cough and cold medicines, fluids with electrolytes, and vitamins.

* Talk with family members and loved ones about how they would be cared for if they got sick, or what will be needed to care for them in your home.

* Volunteer with local groups to prepare and assist with emergency response.

* Get involved in your community as it works to prepare for an influenza pandemic.

2. To limit the spread of germs and prevent infection:

* Teach your children to wash hands frequently with soap and water, and model the correct behavior.

* Teach your children to cover coughs and sneezes with tissues, and be sure to model that behavior.

* Teach your children to stay away from others as much as possible if they are sick. Stay home from work and school if sick.

3. Items to have on hand for an extended stay at home:


* Ready-to-eat canned meats, fish, fruits, vegetables, beans, and soups

* Prescribed medical supplies such as glucose and blood-pressure monitoring equipment
* Protein or fruit bars

* Soap and water, or alcohol-based (60-95%) hand wash
* Dry cereal or granola

* Medicines for fever, such as acetaminophen or ibuprofen
* Peanut butter or nuts

* Thermometer
* Dried fruit

* Anti-diarrheal medication
* Crackers

* Vitamins
* Canned juices

* Fluids with electrolytes
* Bottled water

* Cleansing agent/soap
* Canned or jarred baby food and formula

* Flashlight
* Pet food

* Batteries
* Other non-perishable items

* Portable radio

* Manual can opener

* Garbage bags

* Tissues, toilet paper, disposable diapers

The 10 Best Jobs to Get through Social Networking Sites

We think you can get just about any kind of contract work or new job with the help of one or more social networking sites. Now you wouldn’t necessarily turn to MySpace to get your next job as an actuary. Then again, LinkedIn may not be as helpful to you if you were a musician looking for new gigs. But by using a combination of these sites we’re convinced you can land that next job faster. If that job happens to be one of the following, your task is even simpler. We present these in no particular order.

1) Public Relations Manager. Whatever you want to call it: Communications Manager, or PR Director, as a professional communicator you should really be able to make your online profile sing. Just about any company has someone in a PR role and may be looking for someone just like you. Even if a company isn’t currently in the market for someone with your skills, you can keep your name in front of the right people by careful and frequent networking through the sites we discuss in this book.

2) Social Media Strategist. Of course you can demonstrate how well you know this new field by skillfully using the tools that comprise it. Executives are just starting to realize how essential it is they have someone on board who can use sites like Twitter to provide customer service, seed the market with news about their companies, dispel rumors, and much more.

3) Musician. MySpace alone justifies including musicians in this list. Thankfully, for this group MySpace came along when it did. CD sales were steadily dropping, making life as a musician more challenging than ever. Thanks to MySpace, musicians (especially smaller independent artists), can find new work and contacts, and promote themselves in ways they never could have even imagined before.

4) Blogger. Everyone’s attention span is shrinking to that of a fly’s, and sites like Twitter don’t help. But we make time to read the words of someone who can help us do our jobs better, or maybe just better understand the world we inhabit. Whether your goal is to be an independent blogger, or blog for a website or corporation, social networking sites can help you promote your work to millions of people.

5) Copywriter. With so many sites offering you the chance to let everyone know your current status, or to microblog about what’s got your gears going, writers of all types have powerful new showcases for their talents. Copywriters are just one type, but a good example.

6) Consultant/ Freelancer. If you’re in business for yourself you should be spending a good part of each workday marketing yourself and your skills. An excellent way to do this is through LinkedIn’s Answers section, where you can demonstrate your expertise in a worldwide forum, and unobtrusively include your background information just in case you’ve inspired someone to hire you.

7) Information Technology worker. Many programmers, software engineers and their managers use social networking sites; they’ve always been early adopters of new forms of electronic communications. These sites should be one of the first places you turn when you’re looking for that next IT job, as if we had to tell you.

8) Comedian. We’re going to thank MySpace again, this time on behalf of comedians for making it easier for them to promote themselves and get new gigs. And we’re not kidding around, either.


9) Web Designer. Businesses of all sizes need web designers to help them get their sites up and running, and then webmasters to keep them going. You can demonstrate your skills in this area in many ways, using social networking sites. These include the design of your MySpace or Facebook page, the portfolio you include as part of your LinkedIn profile, or the questions you answer on those ubiquitous discussion boards.

10) Marketing manager. Prove that you can sell yourself and you may have an easier time convincing someone you can move products for them as well. Social networking sites make it much easier for you to sell yourself to a worldwide audience through your words and accomplishments, and reach people who would care.

Copyright 2009, McGraw-Hill, from the forthcoming book How to Find a Job with LinkedIn and Other Social Networks

GE's Customer Care Doesn't

I'm about to arrange to take my third Monday afternoon in a row off from work so I can be here for GE’s service technician. He's repairing my microwave, which is less than 6 weeks old.

Here's what happened.

Week 1, I call the service center, describe the problem I'm having (power cuts off after a few seconds) and the rep says "it's probably an inverter board," and schedules a repair call.

Week 2, The technician arrives, diagnoses the problem and says it's an inverter board. He orders the part.

Week 3,.The part has arrived, the repair guy comes to install it, but it's the wrong part. He has to order the right part, I have to take a third day off from work to be available, and we have to go another week without a microwave.

Wouldn't the RIGHT thing for GE to have done is replace the microwave? Just ship us a new one, and have us ship the old one back? Or have the repair guy make the swap?

That would be showing GE cares about their customer's time, they’re concerned if they waste time because of their error, and keeping customers satisfied is its top priority. Instead, GE parrots back the warranty and disregards what this experience has meant to its customer and his perception of their company.

It's Time to Take Another Look at eBay

The Nortica 500 ranks eBay sellers according to feedback, so it's a pretty good measure of which sellers are successful.

I've been following top eBay sellers for about 5 years now for the books we've written. So on a lark, I checked the Nortica list from February 2006, which I reprinted in eBay PowerSeller Million Dollar Ideas. The surprising news? All of the top 10 sellers from then remain in the top 20 today. And all but one is ACTIVELY selling on eBay. Some have tens of thousands of listings.

So what happened to all the sellers who jumped ship to Amazon?

Well some did, but as it turns out many of eBay's most successful sellers, who've been on selling there for years, remain on eBay.

This isn't to say there are not a lot of disenchanted sellers out there. What with the changes in feedback rules, fees, searching, etc. But to dismiss eBay has a "has been Web 1.0 company that's irrelevant" would be wrong.

Let's all take another look at eBay!

E-Books: Come on Baby Light my Kindle!

Brad used to work for a Silicon-Valley based Internet startup called MightyWords. MightyWords provided information in the form of everything from white papers to small books, but this information lived online, only. The company didn't digitize existing information, it created (or had created) new information that never saw the light of paper. This was back in the day, of course, when lots of Internet companies were attracting VC money, whether they had a solid business plan or not. No news there.

If you've never heard of MightyWords that's ok. The company vanished after a year or so, as it was burning through many hundreds of thousands of dollars a month, while taking in a fraction of that. But the idea of e-books persists, thanks in part to Amazon's Kindle.

The Kindle does solve a lot of the problems that other e-book readers had. Document delivery is fast and effortless. You can even get updates as they become available. And you're not limited to books either. You can subscribe to blogs, newspapers, and magazines also. The screen is much easier to read from than the screens of other readers. However, at $399 who is going to buy this device? You can still buy a lot of "tree books" for $399, and thanks to Amazon Prime you can have them in a day for a song.

Computer techies that need access to information immediately to troubleshoot, for example, would find the Kindle indispensable. So would others with a need for up-to-the-minute information and the deep pockets to get it (say some of those in the medical profession).

In the meantime, it's still seems it will be a long time before the Kindle really catches fire.

eBay Strike Flames Out

This was supposed to be the week that eBay sellers showed just how upset they were with the company by going out on strike. That is, by not posting any listings. Guess what? It looks like it didn’t happen folks. Not in the numbers many anticipated, anyway. Our own survey of top sellers, including members of the all-powerful Professional eBay Sellers Alliance, found that very few PowerSellers, at least, are participating in the strike.

This is not to say the strike sizzled out completely. The media has been all over the story (what story there really is, anyway). There were definitely people who chose not to list this week. But the vast majority of successful PowerSellers walked right through the strike the way a tough boxer walks through a jab.

Here are some reasons why:

*Sorry, but these guys are too busy selling. They don’t have time to plan for a strike, and frankly they don’t want to give up the income. Some of the PowerSellers we spoke with were not even certain of the details of the strike, like when it was!

*Many top sellers think the strike really won’t accomplish anything anyway. eBay is going to do what it’s going to do, regardless of what a tiny percentage of its sellers do. Haven’t any of these folks ever worked for a corporation? It’s all about the stock price guys. That’s what management is ultimately paying attention to.

*A few sellers actually think the changes eBay recently announced are GOOD for their businesses, and are not about to strike. One seller we spoke with noted that this will force some sellers to raise their Customer Service standards, to ensure their overall ratings are high. That’s a bad thing? Certainly not if you’re a buyer.

*Some sellers have left, or are leaving eBay’s site anyway, and are busy moving their wares through other pipelines, such as Amazon’s.

So despite the media circus, the strike has struck out folks. Let’s move on.